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Privacy Policy

1. Statement

1.1. We recognize that protecting privacy is everyone's responsibility and we are committed to safeguarding the confidentiality of our users' information. This Privacy Policy explains how we collect, share and use information related to your personal information when you use our website, as well as how you may access, update or take control of your personal information.

1.2. By using this website, you agree to this Privacy Policy.

2. Definitions

2.1. "Personal information" means recorded information about an identifiable individual, excluding information that is not considered personal information under applicable privacy laws.

2.2. "Privacy Laws" means the Act respecting the protection of personal information in the private sector, CQLR c. P-39.1, and the Personal Information Protection and Electronic Documents Act, S.C. 2000, c. 5, together with their applicable regulations.

2.3. "Privacy Policy" means this policy governing the collection, use, disclosure, retention and destruction of personal information in accordance with applicable privacy laws.

3. Discretion

Certain provisions of this Privacy Policy may exceed regulatory requirements. In such circumstances, we retain discretion regarding their application.

4. Personal Information

4.1. For the purposes of this Privacy Policy, personal information is information about you that may be used to identify you. When you interact with us through our website, we may collect personal information including, but not limited to:

  • 4.1.1. Full name, age, date of birth, gender and marital status, where applicable;
  • 4.1.2. Billing and delivery addresses;
  • 4.1.3. Payment information such as credit or debit card numbers, security codes and other related billing information;
  • 4.1.4. Telephone numbers, including mobile numbers, and email addresses;
  • 4.1.5. Cookies, if you choose to accept them while using our website;
  • 4.1.6. Username and password;
  • 4.1.7. Information collected when you use our website, including your IP address, operating system and browser type, device type and time-zone setting;
  • 4.1.8. The date and time of your visit to our website;
  • 4.1.9. The pages of our website that you access;
  • 4.1.10. Documents you have viewed and any other correspondence with us;
  • 4.1.11. Any other information relevant to the services we provide.

5. Cookies

5.1. Our website uses cookies. A cookie is a small piece of information stored on a computer to identify a browser during its interaction with a website. Cookies may be used to store information such as identifiers and user preferences. Our service providers may also use cookies, which may be stored on your computer when you visit our website.

5.2. Cookies are considered persistent when they are stored by a web browser and remain valid until their specified expiration date unless deleted beforehand. Cookies are considered session cookies when they expire at the end of the user's session when the browser is closed. Although cookies generally do not contain information that personally identifies a user, personal information we store about a user may be linked to information stored in and obtained from cookies.

5.3. On our website, we use cookies to:

  • 5.3.1. Identify you when you visit our website;
  • 5.3.2. Help us manage the content of our website;
  • 5.3.3. Assist with managing content when organizing and updating the website;
  • 5.3.4. Store information about your preferences and personalize our website for you;
  • 5.3.5. Use them as part of security measures designed to protect user accounts, including preventing fraudulent use of login information and generally protecting our website and services;
  • 5.3.6. Help us analyze the use and performance of our website and services;
  • 5.3.7. Manage the promotion of our services to encourage interest and engagement.

5.4. If you do not wish to allow cookies, your browser settings may be configured to reject and/or delete them.

You can manage or delete cookies through your browser settings.

6. Information Collected and Its Purpose

6.1. Personal information will be collected with your consent, including information voluntarily provided through our website. We believe it is important to minimize the information we collect and limit its use to authorized purposes, purposes necessary to provide services you purchase or interact with, or purposes required or permitted by law.

6.2. We may use personal information to manage our business and maintain and develop relationships. Collecting this information allows us to better understand visitors to our website and the content that interests them. Purposes for which we collect personal information include, but are not limited to:

  • 6.2.1. Responding to your requests, comments or questions;
  • 6.2.2. Processing orders or requests for information about our website, services or products;
  • 6.2.3. Improving the content, appearance and usefulness of the website and reviewing visitor use for internal purposes;
  • 6.2.4. Providing necessary notices and informing users about website updates;
  • 6.2.5. With your consent, sending offers, announcements or newsletters by email and helping us create content relevant to you;
  • 6.2.6. Performing our obligations under a contract between you and us;
  • 6.2.7. Management analysis, forecasting, business planning and transactions while ensuring compliance with applicable laws and regulations;
  • 6.2.8. Research, statistical and other purposes, such as improving our website, products and services or measuring advertising effectiveness.
  • 6.3. If we need to use or disclose your personal information for a purpose different from those described in this policy, we will obtain your consent before doing so.

7. Data Storage and Security

Personal information we collect is stored on our servers. Once we receive personal information from you, we use appropriate procedures and reasonable administrative, technical and physical safeguards to protect it against misuse, loss, unauthorized access, modification or disclosure.

7.1. We have implemented security measures appropriate to the sensitivity of the information collected, including physical, organizational and technological safeguards. These measures restrict access to personal information by unauthorized persons.

7.2. We limit access to your personal information to employees who require it to provide products or services. Personal information will be used or disclosed only for the purposes for which it was collected with consent and retained for as long as necessary to fulfill those purposes.

7.3. No transmission of information over the Internet or other publicly accessible communication network can be guaranteed to be 100% secure. We therefore cannot guarantee the absolute security of such information.

8. Accountability

8.1. Remorquage Élite is responsible for personal information collected from users of this website and for ensuring that it is handled, retained and used in accordance with applicable Quebec privacy laws.

8.2. Remorquage Élite

  • 8.2.1. Address: 6945A Rue Saint-Jacques, Montréal, QC H4B 1V3
  • 8.2.2. Telephone: 514-928-4444

8.3. Designated Contact

  • 8.3.2. Address: 6945A Rue Saint-Jacques, Montréal, QC H4B 1V3
  • 8.3.3. Telephone: 514-928-4444

9. Disclosure and Retention of Your Personal Information

9.1. We will not sell, rent or otherwise dispose of your personal information to third parties except as provided in this Privacy Policy or as separately agreed with you.

9.2. Any complaint, question or issue brought to our attention concerning this Privacy Policy will be handled confidentially. Certain disclosures may nevertheless be necessary to investigate issues and implement appropriate solutions.

9.3. We retain personal information collected from you for as long as necessary for our business activities, including to provide requested services or comply with applicable legal, tax or accounting requirements. We retain personal information in identifiable form only for as long as necessary to fulfill the purposes for which it is processed, unless a longer period is required by applicable law.

9.4. Personal information that is no longer required for the identified purposes will be destroyed, deleted or anonymized.

10. Access to Your Personal Information

10.1. You have the right to access personal information under our custody and control, update it and correct inaccuracies, subject to exceptions provided by law. You may request that we correct or update your personal information or remove it from our email marketing database.

10.2. If you wish to update your personal information, please contact us using any of the methods provided in Section 8.2. We may request information to verify your identity and ensure that your request is handled correctly.

10.3. If you request deletion of personal information that is necessary for products or services you have purchased or used, the request will be honoured only to the extent that the information is no longer required for those services, legitimate business purposes or legal or contractual record-keeping requirements.

10.4. Where you have provided consent to the collection and use of your personal information, you may withdraw that consent.

11. Failure to Provide Personal Information

11.1. Where we are required to collect personal information by law or in order to provide our services and you do not provide the requested information, we may be unable to provide those services. In such circumstances, we may need to cancel our agreement or contract.

11.2. We will inform you if an agreement or contract must be cancelled because required personal information was not provided.

12. Transparency

12.1. We are committed to transparency regarding the personal information we collect, use and retain. Please contact us using any of the methods provided in Section 8.2 if you have any questions.

13. Changes to This Privacy Policy

13.1. This policy is effective as of September 22, 2021 and replaces all previous versions.

13.2. We reserve the right to modify this Privacy Policy when necessary and without prior notice. We therefore encourage you to review this policy periodically.